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Shipping
Motherland Groceries - Shipping Policy
Thank you for embarking on a global culinary journey with Motherland Groceries. We are thrilled to bring the rich flavors and cultural treasures of Africa and beyond to your doorstep, no matter where you are in the world. Please take a moment to familiarize yourself with our shipping policy to ensure a seamless and delightful shopping experience.Shipping Zones:
- We offer both domestic and international shipping to cater to our customers worldwide.
- Domestic Shipping: We ship within the continental United States, including Alaska and Hawaii.
- International Shipping: We are proud to serve customers from various countries around the globe.
Order Processing Time:
- After placing an order, our team will commence order processing within 1-3 business days (please note: certain orders may require longer processing time).
- Please note that orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods:
- To ensure reliable and timely deliveries, we partner with reputable shipping carriers, such as USPS, FedEx, UPS, and DHL for international shipments.
- The shipping method and carrier will be determined based on the size, weight, and destination of your order.
Shipping Costs:
- Shipping costs for both domestic and international orders are calculated based on the weight and dimensions of the products in your order, as well as the delivery address.
- During the checkout process, the applicable shipping costs will be displayed before you finalize your purchase.
Estimated Delivery Times:
- Domestic Shipping: Our standard shipping option typically takes 3-7 business days for delivery within the continental United States. Expedited shipping options are available for faster delivery, taking approximately 1-3 business days.
- International Shipping: Delivery times for international orders vary depending on the destination country and customs processing. On average, international deliveries can take 7-21 business days. Please note that customs regulations and inspections in the destination country may cause additional delays.
Order Tracking:
- Once your order is shipped, you will receive an email notification with a tracking number. You can use this tracking number to monitor the status and progress of your delivery.
Shipping Restrictions:
- Certain products, such as perishable items and products with specific shipping restrictions, may have limited shipping options or may not be eligible for shipping to certain locations. Please review the product description for any shipping restrictions before placing your order.
Shipping Address:
- To ensure accurate and timely delivery, please provide a complete and correct shipping address during checkout. We are not responsible for delivery errors or delays caused by an incorrect or incomplete shipping address provided by the customer.
Customs Duties and Taxes:
- For international orders, customs duties, taxes, and fees may be applicable upon arrival in the destination country. These charges are the responsibility of the customer and may vary based on local customs regulations.
If you have any questions or require further assistance regarding our shipping policy, please don't hesitate to contact our customer support team. We are dedicated to ensuring your Motherland Groceries experience is exceptional, no matter where you are in the world.
Thank you for choosing Motherland Groceries. We are excited to share the world's flavors with you!
Sincerely,
The Motherland Groceries Team